Return&Exchange
Overview
Returns
Eligibility:
- Items must be unused, in original packaging, and in the same condition you received them.
- You have 30 days from the date of receipt to initiate a return.
Non-Returnable Items:
- Gift cards
- Personalized or customized items
How to Return an Item:
-
Contact Us:
Email us at contact@beluvia.com with your order number and product details to initiate a return. -
Receive Instructions:
Follow the instructions provided by our team to send your item back. -
Refund Processing:
Once we receive and inspect your item, we will notify you of the refund approval status. -
Refund Timeline:
Approved refunds will be processed to your original payment method within 5-7 business days.
Exchanges
Eligibility:
- We only replace items if they are defective or damaged.
How to Exchange an Item:
-
Contact Us:
Email us at contact@beluvia.com with your order number and product details to initiate an exchange. -
Receive Instructions:
We will provide instructions for returning the defective or damaged item. -
Send Item:
Return the item using the instructions provided. -
Receive Replacement:
Once we receive the item, a replacement will be sent out.
Shipping
-
Return Shipping Costs:
Customers are responsible for return shipping costs. -
Non-Refundable Shipping:
Shipping costs are non-refundable. -
Refund Deduction:
If a refund is issued, the cost of return shipping will be deducted from the refund amount.